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Can Knowledge Create Improvement

Thursday, 26 June 2014 00:00
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“Who depends on him and whom he depends on” is essential for employees to understand in order to bring about improvement and continuous improvement, because one must be equipped with the knowledge of why, how and who the change effects in order to take ownership.  

William Deming, a well-known statistician, believes that intertwined in all aspects of improvement is the concept of understanding in order to improve. His theory of profound knowledge is based on the principle that organizations are composed of a system of interrelated processes and people and improvement depends on understanding and learning about your system in order to improve it.

Although most will agree knowledge creates improvement but as training professionals understand all too well that too much knowledge creates confusion versus improvement.

Check out this video to learn more about Dr. Deming’s theory on quality improvement.

Read 6056 times Last modified on Friday, 27 June 2014 18:50

"CAS doesn't rely on others to provide the expertise, it HIRES the expertise. They taught me how to use the system properly and the consequences of doing things the wrong way"

   Tinker Air Force Base Courseware Manager

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