William Deming, a well-known statistician, believes that intertwined in all aspects of improvement is the concept of understanding in order to improve. His theory of profound knowledge is based on the principle that organizations are composed of a system of interrelated processes and people and improvement depends on understanding and learning about your system in order to improve it.

Although most will agree knowledge creates improvement but as training professionals understand all too well that too much knowledge creates confusion versus improvement.

Check out this video to learn more about Dr. Deming’s theory on quality improvement.